Runbooks and service knowledge, answered before a ticket is raised.
Service desks answer the same questions every day from runbooks, knowledge articles and past tickets. Orion answers them with sources, opens tickets with the right context, and runs routine requests with approvals.
What Orion does for IT operations.
Each use case is tagged with what Orion does: find answers, delegate tasks or run whole processes — on one shared foundation.
- Find answers · Enterprise Knowledge
Service-desk answers
Employees and agents ask how-to questions and get the answer from runbooks and knowledge articles, cited.
Works on: Knowledge base · runbooks How Enterprise Knowledge works - Delegate tasks · AI Agents
Answer and route service requests
Answers routine requests, and opens a ticket with the right context and category when a person is needed.
Works on: ITSM tool How AI Agents works - Delegate tasks · AI Agents
Incident summary
Pulls together the timeline from tickets and change records and drafts the post-incident summary for review.
Works on: ITSM · change records How AI Agents works - Run processes · Agentic Workflows
Access requests
A request is checked against access policy, approved by the manager, and fulfilled through your service-management tool.
Works on: ITSM · identity provider How Agentic Workflows works
Illustrative use cases. Scope, data sources and integrations are agreed per engagement.
Every use case comes with the controls built in.
- Cited sourcesEvery answer links back to the document, page or email it came from — or says it cannot find one.
- Document-level accessDenied by default and mirrored from your source systems, so people only get answers from what they may see.
- Human approvalSensitive steps wait for a named person to approve before anything is sent or changed.
- Full audit trailEvery answer, agent run and approval is recorded — exportable for audit and AI-governance reviews.
- Your environmentA dedicated, single-tenant instance in your cloud account or data centre.
- Your models, your costsChoose commercial, open or self-hosted models, with spend tracked and capped by budget.
Start with your runbooks and knowledge base.
A 30-day Enterprise Knowledge pilot for one team, on one knowledge area — reviewed on day 30. Then agents and workflows on the same foundation.
“How do I reset MFA for a user who changed phones?”
Answered from your own documents, with the source cited — only from what that person may see.Explore. Experience. Execute.
From first conversation to production — three steps, one platform.
- Explore 01
Choose the use case
A short workshop to explore where AI pays back first: one process or knowledge area, and the systems it touches.
- Experience 02
Prove it on your data
Experience Orion working on your own documents and rules, with quality scored — before you commit further.
- Execute 03
Run it and expand
Put it into production, then add agents, workflows and more sources on the same foundation, module by module.
Before you start.
Does our data leave our environment?
Orion runs as a dedicated, single-tenant instance in your cloud account or data centre. Your documents and indexes stay in your environment, and you choose which models are used — including self-hosted models where data must not leave your network.
How does Orion respect who can see what?
Access is denied by default and mirrored from your source systems, such as SharePoint, so each person only gets answers from documents they are already allowed to see.
Who approves what agents do?
You do. Sensitive steps wait for a named person to approve, and every answer, agent run and approval is recorded in an audit trail you can export for audit and AI-governance reviews.
Do we need to replace our existing systems?
No. Orion works on top of email, SharePoint, ERP and core systems through APIs, events and MCP, and signs people in with your identity provider.
How do IT operations teams usually start?
With a 30-day Enterprise Knowledge pilot: one knowledge area from one source, a chat assistant for a named pilot group, and a success review on day 30. Agents and workflows follow on the same foundation.
Can you help us get it working?
Yes. Alongside Orion, our AI adoption & data services help IT operations teams choose use cases and get data ready, and forward deployment puts AI into one live process and stays until it delivers the result agreed up front.
One platform, every industry.
See Orion answer from your own documents.
Book a demo, or start a 30-day pilot with one IT team on one knowledge area.